Organizational memory

We start with people.
Not with documents.

We identify, secure and connect your organization's experiential knowledge, make its costs and potential measurable, and keep it permanently AI-accessible — before it disappears with the next handover.

🇨🇭 Swiss data protection · FADP- & GDPR-compliant
Four scenarios every knowledge-intensive organization knows

Where knowledge is either carried forward or lost.

01 · Key person

The person everyone goes to.

In every area there are two or three people everyone turns to. What happens when they're ill, retired or on sabbatical?

Single point of failure · quiet and unnoticed
02 · Information search

The answer already exists …

The question was answered internally long ago: in a meeting, a note, in the right person's head. The knowledge is there. It just can't be found.

~1.5 h searching per day · per person
03 · Offboarding & generational change

When decades leave all at once.

What's written in documents stays. But how much informal knowledge disappears? Relationship knowledge, hard-won experience, solved edge cases.

Handover waves are rarely one-offs
04 · Onboarding

The long road to productivity.

What's in the manual — and what do new hires only learn over the shoulder of experienced colleagues?

Ramp-up = full salary, half the output
The value of our approach

We make knowledge loss and value creation visible.

Why the investment pays off: model the business case with your own numbers.

6 to 12 months

until a new specialist is truly productive.

Gallup (2024) · SHRM
~1.5 h / day

spent by every employee searching and asking around.

Gartner (2023) · Microsoft Work Trend Index (2023)
How we work

From conversation to organizational memory.

No workshop marathon, no documentation burden. We capture experiential knowledge where it arises.

1

Voice interview

On the smartphone, asynchronous, in Swiss German, German or English. Around 60 minutes per person, with no scheduling overhead.

2

Knowledge graph

The interviews form a knowledge network: who holds which knowledge, which domains hang on individual people, and where the critical nodes are.

3

Organizational memory

The captured knowledge becomes usable day to day: self-service retrieval, expert finder, relief from routine questions. It grows with every contribution.

Key insight
30% - 40%

of critical knowledge typically rests with just a few people. It only becomes visible through systematic capture — and that's exactly where the risk sits at every handover.

Proven, not just claimed

Organizations already securing their experiential knowledge with us.

University of Zurich

Systematic mapping of critical knowledge holders and single points of failure, as the basis for targeted preservation ahead of upcoming transitions.

1 dean's office · 2026 pilot · 26 interviews, 14 knowledge domains

Over six months, from knowledge-risk analysis to a living organizational memory that captures, connects and makes experiential knowledge available day to day.

SME · industrial setting · 6 months of guidance · prime21.ch ↗
31 %

Only about a third of respondents in the UZH pilot are confident that knowledge is handed over well when someone leaves. Knowledge transfer at departures remains the biggest blind spot.

What sets us apart

Five things that separate us from document search and copilots.

01

We start with people, not documents.

Confluence records what people deliberately document. We capture the knowledge that lives only in people's heads — through self-paced, asynchronous interviews in Swiss German. What was never written down becomes retrievable.

02

We build a people-based knowledge network.

Interviews form a knowledge graph: knowledge domains, critical workflows and key people as a structured map of the organization. Dependencies and patterns become visible.

03

We make hidden costs and potential measurable.

Departure costs and daily search costs become quantifiable with our KPIs. From these come cost estimates and prioritized recommendations for action.

04

Every new input connects itself.

Voice notes, meetings and documents link automatically to the existing knowledge base. The organizational memory grows organically and gets better every day.

05

We enable organizations to maintain their own knowledge.

Everyone can contribute, retrieve and share implicit knowledge — for themselves, their team or the whole organization. The goal: a memory that grows on its own.

About us

Two co-founders: psychology, data, technology.

CEO · Co-Founder · Business Psychologist · Data Scientist
Dr. Nicolas Berkowitsch

Data Scientist · ex-eBay. Lecturer at HWZ · interview design.

CTO · Co-Founder · Software Engineer
Sebastian Hartnick

Architecture · development · operations.

🇨🇭

Data protection to Swiss standards.

Pseudonymization: real names only where needed, stored separately. Data processing agreement included, aligned with your compliance requirements. Processing compliant with the Swiss FADP and GDPR.

The next step

Let's start a conversation.

Tell us briefly what's on your plate. We'll get back to you with a fitting next step.

Prefer email? [email protected]